Service Delivery Manager

Job Description

Service Delivery Manager

Sterlings are partnered with a leading Financial Services organisation that are seeking a Service Delivery Manager to maximise the ongoing performance of their cross-functional software engineering teams, ensuring predictability, visibility, collaboration and high quality.

This person will run delivery ceremonies, establish project backlogs, produce estimates, support forecasting and budgeting, and deliver commitments to the business on-time while minimising risks and surprises. They will thoroughly understand software engineering principles and methodologies, and how to utilise them effectively within a fast-paced and highly regulated business environment.

Working closely with technology teams and stakeholders across the business, this person must be able to liaise and influence effectively across these different teams. In particular, the tech team will have a focus on deliverables around continuous improvement of API/ AWS/ integration of services.

You will have:

• Proven experience in leading high-performing software development teams.
• Deep understanding of software development methodologies, including Agile and Waterfall, and different delivery frameworks such as Scrum, Kanban, etc.
• Experience with traditional project management practices such as estimation, budgeting, resource allocation, scope management, change management, risk management, escalation, etc.
• Some previous experience Financial Services
• Good understanding of software development technologies.
• Proven, strong written and oral communication skills with the ability to communicate effectively in meetings, email and informal discussions.
• Good presentation skills.
• Strong time management skills.
• Excellent organisational skills and ability to juggle multiple demands without missing deadlines.

This is a permanent role based in Wimbledon with hybrid working setup.