LANDesk/Ivanti Engineer

Job Description

LANDesk/Ivanti Engineer

An Investment Bank in the City of London is seeking a LANDesk/Ivanti Engineer to provide 4th line escalation for desktop services, utilising extensive expertise in LANDesk/Ivanti and Microsoft App-V technologies. This person will be responsible for ensuring high availability of desktop services across the company, through systems administration, reviewing installation and upgrades to system software, and root cause analysis of technical issues.

You will:

• Act as a 4th line escalation point for desktop services
• Ensure high availability and disaster recovery of systems
• Create and manage stable and secure desktop platform across the organisation
• Be able to identify root cause of complex technical desktop delivery issues through to conclusion
• Ensure relevant and appropriate technical documentation is established and maintained.
• Advise on desktop systems development and service delivery for effective use of system software
• Aid in preparation of software implementation procedures with fall back contingency plans.
• Investigate potential and actual service problems and recommends solutions by following procedures to plan and test proposed solutions

You will have:

• Strong experience with Landesk Management Suite 2016, Ivanti UEM 2019, and Microsoft App-V technologies
• Experience leading desktop migration projects.
• Experience in complex desktop / vdi environments with advanced troubleshooting.
• Ability to coach others to allow the resolution of day to day faults across the organisation
• Able to make instructions to deliver hardware or software changes, while documenting these actions required.
• Ability to identify areas where improved management information can protect the delivery of service and works with others to define processes to routinely collect information and records. Reports and escalates unforeseen or exceptional events.
• Documents all work to comply to the standards, including reporting details of all hardware/software items that have been installed / decommissioned.

This is a permanent role based in London, operating on a hybrid work setup.