Job Description
A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team.
The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and establish a robust Service Management function and will go on to take operational responsibility for this specific technical estate.
The Incident Manager will also be the primary point of ownership for the identification and resolution of problems.
Additionally, the Incident Manager will drive reporting processes to actively identify and manage service trends and risks as well as recommend interventions before problems impact service levels.
Typically, solutions delivered to the business are complex and span across technologies, networks and hardware.
Required Knowledge;
- Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Problem, Change and Release Management.
- Understanding and experience of real time market data and high volume trading systems.
- Demonstrable experience of supporting critical applications
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