Enterprise Monitoring Analyst - Financial Services

Job Description

Enterprise Monitoring Analyst - Financial Services

A Financial Services company based in the City of London is seeking an Enterprise Monitoring Analyst to increase observability across the organisation by monitoring relevant network, infrastructure, apps, and services. This person will proactively identify and troubleshoot potential issues and have a solid understanding of ITIL practices including incident, problem, and change management processes.

You will:

• Enhance the existing monitoring capabilities and tools, and be able to participate the selection of upcoming observability tools and platforms.
• Ability to transition to more modern observability practices by creating an observability roadmap across the organisation.
• Promote a culture of observability across the organization.
• Work collaboratively with engineering and operation as new tools are implemented into the technology estate, and be able to assist with this implementation and configuration.
• Stay up to date on the latest trends and best practices in observability.
• Design and create meaningful dashboards, visualizations, and reports.
• Be able to confidently liaise with stakeholders to communicate insights into observability.
• Be able to identify and resolve issues impacting system performance and user experience
• Be able to collaboratively identify and resolve issues impacting system performance and user experience and participate in incident response.

You will have:

• Experience in monitoring the health and performance of IT infrastructure, applications, and services.
• Ability to troubleshoot complex IT issues using monitoring and observability data.
• Have a good understanding of current trends and best practices in observability.
• Have technical skills in IT infrastructure concepts, including networks, operating systems, and applications.
• Have a background in ITIL services / incident and problem management.
• Have excellent communication skills.

This is a permanent position based in London, operating on a hybrid work setup.